Question 1

What is Travio?

Accepted Answer

Travio is a UK-based automotive key specialist offering replacement car keys, key fob programming, and mobile locksmith services. We cover all major vehicle brands and deliver directly to your location.

Question 2

Are your technicians qualified?

Accepted Answer

Yes. All Travio technicians are fully trained automotive locksmiths with an average of 12+ years experience. Every technician is DBS checked and carries full professional insurance.

Question 3

Do I need to provide proof of ownership?

Accepted Answer

Yes, for security purposes we require proof of vehicle ownership (V5C logbook or equivalent) and valid photo ID before cutting or programming any replacement key.

Question 4

What areas do you cover?

Accepted Answer

Travio operates nationwide across the United Kingdom. Our mobile technicians cover all major cities and regions including London, Manchester, Birmingham, Leeds, Glasgow, Edinburgh, Bristol, and more.

Question 5

How much does a replacement car key cost?

Accepted Answer

Prices vary by vehicle and key type. Standard transponder keys start from around £89, flip keys from £119, and smart proximity fobs from £149–£299. We always provide a free, no-obligation quote first.

Question 6

Is the mobile service free?

Accepted Answer

There is no call-out fee for our mobile service within standard coverage areas. The price you're quoted includes travel, cutting, programming, and testing.

Question 7

Do you price match dealerships?

Accepted Answer

In most cases our prices are 40–60% lower than franchised dealership rates for equivalent quality keys and programming. We guarantee competitive pricing on all services.

Question 8

Are there any hidden fees?

Accepted Answer

Absolutely not. The quote you receive upfront is the price you pay. We don't add VAT surprises, emergency surcharges, or diagnostic fees.

Question 9

Will the replacement key work exactly like my original?

Accepted Answer

Yes. Every key is cut to manufacturer specifications and programmed using dealer-level equipment. It will start the engine, lock/unlock doors, and operate all features identically to the original.

Question 10

Can you make a key if I've lost all my keys?

Accepted Answer

Yes. Our 'all keys lost' service can generate a brand new key from scratch using your vehicle's VIN and proof of ownership. Available for most makes and models.

Question 11

What equipment do you use?

Accepted Answer

We use the same OBD diagnostic tools and key programming hardware as franchised dealerships — including Autel, Lonsdor, and SmartPro systems. This ensures a perfect result every time.

Question 12

Do you programme remote/keyless entry?

Accepted Answer

Yes. We programme all types of remote central locking, keyless entry, keyless start, and proximity-based smart key systems.

Question 13

How do I book a mobile appointment?

Accepted Answer

You can book online via our contact form, call us on 0800 123 4567, or email info@travio.co.uk. We'll confirm a convenient date, time, and location for your appointment.

Question 14

How long does the service take?

Accepted Answer

Most mobile key programming appointments take between 45 minutes and 2 hours depending on the vehicle and key type. We'll give you an estimated time when you book.

Question 15

Can I get same-day service?

Accepted Answer

Yes, same-day service is available in most areas for both emergency lockouts and standard key replacements. Subject to technician availability.

Question 16

Do you post keys?

Accepted Answer

For standard blade keys that don't require on-site programming, we can post nationwide via Royal Mail Special Delivery. Smart keys and fobs that need programming require a mobile visit.

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